Fully Managed PBX Service Plans

For our customers who want Professional Support for their VoIP phones.

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Fully Managed PBX Service Plans

Tecoda works alongside all of our customers who have switched to VoIP Business Phone systems as their modern fully managed PBX. Whether you are a "do it all in-house" style business, or "give it to the Professionals", the Tecoda Team is here to support changing needs.

What needs attention?

Some of the most common requests for support include;

  1. Holiday hours and messages
  2. Add/remove extensions
  3. After hours configuration or updates
  4. Emergency redirections
  5. Procurement and New Employee setup
  6. Updates – manage update services
  7. 24/7 monitoring
  8. Call flow programming
  9. Usage reporting
  10. Integration with other platforms (eg. Facebook Chat, CRMs, SMS, Websites)s

Scaled Support Options

If you would like to manage your phone system in house you absolutely can! If you would like to engage Tecoda for on-demand support you can choose the best fit for your needs below;

Number of Extensions GOLD SILVER BRONZE
0-25 AU$179 per/month AU$139 per/month AU$89 per/month
25-50 AU$249 per/month AU$179 per/month AU$139 per/month
50+ AU$299 per/month AU$249 per/month AU$179 per/month
Response Times 24/7 priority 9am -5pm 30 minutes 9am-5pm 4 hours
Hardware Costs Cost plus 5% Cost plus 10% Cost plus 15%
Software Upgrades Included On Demand On Demand

No lock-in contracts, cancel anytime with 1 months notice.

If you know what you need or want more information, give us a call on (07) 5353 5178 or send us your details through our contact form.

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